1. Your Acceptance
This website (www.prometheanhub.com) is owned and operated by or on behalf of Promethean Consulting Limited.
By using or accessing this Website you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
We may revise or amend these Terms and Conditions at any time at our absolute discretion. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms and Conditions as so revised. You should visit this page periodically to ensure that you understand the Terms and Conditions to which you are bound.
- By placing an order through our Website you are making an offer and commitment to purchase products, services or both in accordance with these Terms and Conditions (Order). Your Order is subject to acceptance or rejection at our discretion.
- After placing an Order you will receive an email confirming the details of your Order and receipt of payment (where applicable). You will receive further notification emails, including but not limited to:
a) Requests to verify your payment;
b) Notification that your Order has either been accepted or rejected;
c) Notification that your order is ready for collection, or has been dispatched;
d) Any Communication from us regarding your Order;
III. Notwithstanding anything to the contrary, we may at any time following receipt of your Order accept, decline, or limit your order for any reason whatsoever, whether or not your credit card has been charged or we have otherwise received payment from you. We will issue you with a refund if your credit card has been charged or we have received payment from you, and your Order is cancelled by us.
IV. Where possible, we may at our discretion permit an Order to be cancelled by you. An Order cannot be cancelled by you once it has been dispatched, or you have accepted delivery of the Order.
V. We do not accept orders originating from outside Nigeria.
- VI. You undertake that: All details you provide to us for the purpose of purchasing goods or services offered on our web site are correct.
All Prices are in local currency and are inclusive of goods and services tax. We reserve the right to modify the prices from time to time.
Goods and services are invoiced at the price prevailing at the time of acceptance of an order. VAT is charged at the rate applicable at the time of invoicing or otherwise in accordance with the law.
Prices quoted in local currency will be adjusted by Promtheanhub due to fluctuations in the US Dollar exchange rate.
Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products that you may order through the Website.
- We accept online payments for Orders using direct deposit, bank wire transfer and cheque. We do not accept Cash on Delivery.
- You must not pay, or attempt to pay, for Orders through any fraudulent or unlawful means.
- We will provide you with a receipt at time of delivery or in-store (where applicable) which specifies the total fees and charges for the products and services in your Order.
5. Delivery, Risk and Title
- Prometheanhub free shipping service is an in-house pickup. For any other delivery assistance, the customer will have to contact the hub via our email to communicate and arrange alternate delivery service.
- For alternate delivery, You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Couriers to provide proof of identification for verification checks, in accordance with their delivery terms.
- If you elect to pick up your order from our premises, then the title and all risk of loss or damage to any product in your Order pass to you upon payment and collection from our premises.
If you elect to have your Order delivered to you by arranged Courier service, then title to the products in your Order passes to you upon delivery. All risk of loss or damage to the products in your Order passes to you when we despatch the products.
You accept all risk of loss or damage to the products in transit to or from our premises for the purposes of returning or exchanging a product.
6. Refund and Return
- We offer a 14-day Satisfaction Guarantee on brand new products. You may return the product to us for an exchange or refund provided the following conditions are met:
- The product has not been opened and seals intact (where applicable)
- The product is not a special order product (Product is not "In stock at Supplier" status and is stocked by Prometheanhub)
- The product is not in large quantity (greater than 3 units)
- The product is returned within 14 days of purchase.
PLEASE NOTE: Prometheanhub may reject the return upon inspecting the condition of the product of the products and will return the products to the customer at the customer's expense. Any items that, because of customer negligence, misuse or tempering are, damaged, or missing parts will not be accepted for return.
II. In order to obtain a refund, exchange or to repair a product purchased from us, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice.